We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the eligibility requirements and conditions below before submitting your request.
Return & Exchange Eligibility
All returns or exchanges must be requested within 28 days of receiving your order. Items must be returned in the same condition they were dispatched.
Products must be:
- Unused and unwashed
- In original packaging, including all tags and labels
- In resalable and undamaged condition
- Complete if sold as part of a set
Non-Eligible Returns
BRAUS Fight does not accept returns or exchanges for items showing:
- Signs of misuse or improper washing
- Stains, cuts, or damaged stitching
- General wear and tear
- Damage not caused by a manufacturing fault
Handling Fee
A $5.00 AUD handling fee per item applies to all returns. This fee covers inspection, processing, handling, and administrative costs.
The handling fee will be deducted from the refund amount, or charged prior to processing an exchange where applicable.
For refunds issued to the Original Payment Method, a processing fee of 2.5% of the refund amount will also be retained to cover payment and refund processing costs.
Resolution Options
| Resolution Method | Description |
|---|---|
| Original Payment Method | Refund issued back to your original card or payment method. A 2.5% processing fee will be retained from the refund amount. |
| Store Credit | Added to your account and applied automatically at checkout. |
| Gift Card | Received as a gift card code you can apply at checkout. |
| Exchange | Swap for a different size or product, subject to stock availability. |
Return Shipping
Change of mind returnsReturn shipping costs are not covered by BRAUS Fight for change-of-mind returns. The customer is responsible for shipping the item back to Braus Fight.
Exchanges within AustraliaFor exchanges where the total original order value exceeds AUD $120, the customer is responsible for the cost of returning the item to Braus Fight, and Braus Fight will be responsible for the cost of resending the new exchange item.
Where the original order value is less than AUD $120, the customer is responsible for all shipping costs incurred for the exchange, including the cost of returning the item to Braus Fight and the shipping cost for resending the new exchange item.
Partial returns and free shipping thresholdIf a partial return reduces the original order value below the free shipping threshold, for example AUD $120, the initial shipping cost that was waived will be deducted from the refund amount.
Faulty or incorrect itemsIf you received the wrong item or a confirmed faulty product, Braus Fight will generate a prepaid return shipping label for you. Do not use your own shipping method in this case.
We strongly recommend using a trackable shipping service. Braus Fight is not responsible for items lost during transit.
Refund Processing
Approved refunds will be processed after inspection and approval by our returns team. Please allow 3-5 business days after the package arrives at our warehouse for processing. Refund transfer times may vary depending on your bank or payment provider.
When a refund is issued to the Original Payment Method, 2.5% of the refund amount will be retained to cover payment and refund processing costs.
Frequently Asked Questions
How do I submit a return or exchange request?
Use the return portal above. Enter your order number and the email address used at the time of purchase, then follow the steps to select items and choose your resolution method.
Can I exchange for another size?
Yes. Exchanges are available subject to stock availability. If your requested size is not available, our team will contact you with alternatives.
What if I received the wrong item?
Contact us at info@brausfight.com before submitting through the portal. We will resolve incorrect shipments at no cost to you.
How long does the return process take?
Most returns are processed within 3-5 business days after the package arrives at our warehouse.
When will I receive my refund?
Refunds are issued once the returned items have been inspected and approved. If the refund is issued to the Original Payment Method, 2.5% of the refund amount will be retained to cover payment and refund processing costs. Transfer times may vary depending on your bank provider.